Sehar Stay - Himalayan Cottage Retreat

1. Introduction

Sehar Stay ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you in connection with our website, booking platform, and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information in the following ways:

Personal Information You Provide:

Name, email address, phone number
Address and payment information
Government-issued ID information
Special requests and preferences

Information Collected Automatically:

IP address and device type
Browser information and cookies
Pages visited and time spent
Referral source and click patterns

3. How We Use Your Information

We use your information for the following purposes:

Processing and managing your bookings and reservations
Communicating with you about your stay
Processing payments and managing financial transactions
Providing customer support and responding to inquiries
Improving our website, services, and user experience
Sending promotional emails and newsletters (with your consent)
Complying with legal and regulatory requirements
Conducting research and analytics

4. Information Sharing

We do not sell or trade your personal information to third parties. However, we may share your information with:

Payment processors to process transactions
Service providers who assist in operating our website and services
Law enforcement if required by law or legal process
Other parties with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted and transmitted over secure connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses cookies to enhance user experience and gather analytics. Cookies are small files stored on your device that help us remember your preferences and analyze site usage. You can control cookie settings through your browser preferences.

We use cookies for authentication, personalization, security, and analytical purposes. Third-party analytics providers may also use cookies to track website performance.

7. Your Rights & Choices

You have the following rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to opt-out of marketing communications
Right to restrict how we use your information
Right to data portability

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer needed, we securely delete or anonymize your information. Booking information is retained for a minimum of 7 years for regulatory compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about our privacy practices, wish to exercise your rights, or want to report a privacy concern, please contact us through our Contact Us page.

Privacy Concerns?

We take privacy seriously. If you have any concerns or requests related to your personal data, please reach out to us directly.